Refund Policy

RETURNS

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Item must be in the original packaging with all tags attached.

Several types of goods are exempt from being returned.  We do not accept gift cards, products that are intimate or personal care items.

To complete your return, we require a receipt or proof of purchase.

Return ReasonFault
1Better price availableCustomer
2Ordered wrong style/size/colorCustomer
3Not useful for intended purposeCustomer
4Damaged during shippingSeller
5Wrong item sentSeller
6Defective/Does not work properlySeller
7No longer wanted/neededCustomer

To return your product, please mail your product to: 2650 Perrysville Avenue, Pittsburgh, PA, 15214, United States.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days. If you are eligible for a return the cost of return shipping, if you are at fault, will be deducted from your refund.

LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account.  Next contact your bank. There is often some processing time before a refund is posted.  Then contact your credit card company, it may take some time before your refund is officially posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@ultrachicfashion.com.

CANCELLATIONS:

All orders cancelled after 48 hours are subject to a $5.99 administration fee if your order has already been shipped.  This fee includes shipping label and packaging costs.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

DAMAGES:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it.  If your item(s) do arrive damaged please send photos to info@ultrachicfashion.com and we will process an insurance claim on your behalf.

EXCHANGES:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ultrachicfashion.com.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.